Repairs Service
Prospect is committed to ensuring that your home is kept in a condition which is habitable, wind and watertight.
Repairs & Maintenance
We want your home to be a safe, comfortable place to live and we work hard to keep it well‑maintained, wind and watertight and in good condition.
While Prospect looks after the main structure and shared areas of your property, there are some items you’ll be responsible for. Please let us know about any repairs as soon as you spot them especially if the issue could affect a neighbour’s home. We’re always here to help.
You can report a repair by clicking the ‘My Account’ section at the top of this page or see information in the ‘Repairs Service’ article below.
Your Repair Responsibilities
You are responsible for any damage caused in your home.
Reporting Damp and Mould
How to report Damp and Mould in your property
Tenant Alterations
This page explains the process for tenants to request permission before making any alterations or improvements.
Boiler Instructions
Link to further instructions on resetting your boiler.
Gas Safety
This page provides essential gas safety information.
Right to Repair Scheme
Under the Right to Repair Scheme, you’re entitled to certain urgent small repairs within set timescales.
Dealing with Vermin
Advice on vermin in and around your home.
Fire prevention
Our aim is to work with you to keep your stair clean and safe.