Repairs Service

Prospect is committed to ensuring that your home is kept in a condition which is habitable, wind and watertight and well maintained. 

We are responsible for maintaining the internal and external areas of your property however you are responsible for certain items within your home.  It is your responsibility to report repairs to us, especially if you know it is affecting another property.

You can report a repair either by telephone, in person, text, email or in the ‘My Account’ section.

Contact Prospect on:

• Phone - 0131 458 5480 (option 3 - repairs)

• Email - enquiries@prospectch.org.uk

For Gas Heating and Boiler repairs, contact Saltire on 01698 743 609 or call Prospect on 0131 458 5480 and press option 2.

Each repair is categorised into the following priorities:

• Emergency – 6 hours

• Urgent – 3 days

• Routine – 10 days