Right to Repair Scheme
Qualifying Repairs
Under the Right to Repair Scheme, you are entitled to have certain small urgent repairs carried out within a maximum time scale - we call these "qualifying repairs". When you report a repair, we can advise you if it is a qualifying repair.
Your Rights
If a contractor does not start the repair before the maximum time limit, you are entitled to instruct another contractor to carry out the repair. We will then pay you £15 compensation and a further £3 per working day until the repair is complete up to a maximum of £100 providing there are no exceptional circumstances.
If our contractor has started a qualifying repair, but doesn't complete it within the maximum time and you are not advised, you will be entitled to £15 compensation. The Right to Repair Scheme is subject to you providing access for the contractor and compensation may be offset against any rent arrears owed.