Complaints & Feedback

You can make a complaint:

  • in person
  • by telephoning our office on 0131 458 5480
  • in writing to 6 Westburn Avenue, Edinburgh EH14 2TH
  • completing a Feedback form, found by scrolling to the bottom of this page
  • emailing us at

Prospect will aim to respond to all complaints within 5 working days.  After we have fully investigated and replied to your complaint, if you are still dissatisfied with our decision, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.  

Customer Guide to Complaints

Customer Guide to Complaints Handling Procedure

Download Customer Guide to Complaints - pdf

Complaints & Serious Concerns Information

Complaints & Serious Concerns Information for tenants and service users.

Download Complaints & Serious Concerns Information - pdf

Corporate Services Officer

Marianne Wilson

Email Us

Please complete our online feedback form and we will get back to you.