My Account
Your Home, Online
The My Account (Tenant Portal) is a secure self-service platform that gives tenants convenient access to important tenancy information and services anytime, anywhere. Designed to improve communication and make managing your tenancy easier, the portal brings everything you need together in one place.
Key Features
Rent Account & Payments
View your current rent balance and account transactions
Access payment history and statements
Make secure online rent payments
Monitor upcoming charges and outstanding balances for all your accounts
Repairs & Maintenance
Report routine repairs
Upload photographs to support repair requests
Track the progress of reported repairs
Documents
Upload important documents
Download rent statements and compliance certificates
Communications
View messages, notices and important updates
Receive service announcements and community information
Access a history of key communications in one place
Manage Your Details
Update contact information, including phone numbers and email addresses
Review household and tenancy details
Anti-Social Behaviour (ASB) Reporting
Report incidents of anti-social behaviour securely and confidentially
Provide details and supporting evidence where required
Track the progress and outcomes of reported cases
Feedback & Service Requests
Submit compliments, comments, complaints and suggestions
View ongoing Cases
Permissions & Requests
Submit requests for permissions, such as:
Property alterations and improvements
Keeping pets
Benefits
Fast and convenient service requests
Secure access to important information and documents
Supporting Better Tenant Services
The Tenant Portal enables tenants to manage their tenancy digitally, making it easy to access services, stay informed and communicate with us. By providing a single, secure location for key tenancy activities, the portal helps deliver a more responsive, efficient and customer-focused experience.
Registering for My Account
Registering for the My Account Tenant Portal is quick and easy, giving you convenient online access to your tenancy information and services.
To get started, simply contact the office to request access. Once your request has been processed, we will send you all the information required to register for the tenant portal and complete your account setup.
During the registration process, you will be asked to create your account, choose a password and set up three security questions. These security questions help keep your account secure and can be used to verify your identity if you ever need assistance accessing your account.
When creating your password, you will be required to meet the password requirements displayed on screen. Following these requirements helps ensure your account remains secure and helps protect your personal information.
Once registered, you can log in at any time to manage your tenancy, access important information, submit requests and make use of a range of online services.
If you need assistance with registration or have any questions about the process, please contact the office and a member of the team will be happy to help.
Having Trouble Accessing My Account?
If you are experiencing difficulty accessing your My Account portal, there are simple steps you can take to regain access.
Forgotten your password?
Use the "Forgot Password" option on the login page. Follow the instructions provided to reset your password and regain access to your account.
Locked out of your account?
If your account has been locked, please contact Leigh Pettigrew, IT Officer, who will be able to unlock your account and assist you with getting back online.
If you continue to experience any issues accessing My Account, please get in touch and we will be happy to help.