Tenant Responsibilities

Your rights and responsibilities are extremely important and you should make sure that you are aware of them.

All Prospect tenants sign a Scottish Secure Tenancy Agreement which is a legal contract between you and Prospect, setting out all your rights and responsibilities and our conditions as your landlord.

The following summary should help you remember your responsibilities as detailed within your Tenancy Agreement.


You must pay your rent monthly in advance on the 1st of every month.

  We have a range of other ways you can pay your rent:

  • Rent payments can be made using your Allpay card at the Post Office or PayPoint outlets (we can order you an Allpay card).
  • By direct debit: contact us to set this up
  • Recurring card payment: contact us to set up a regular monthly amount
  • Over the phone
  • Online by clicking here
  • Using the Allpay App
  • Internet banking: our account number is 00281210, our sort code is 83-19-15

 We can also send you a rent statement or you can check your online Prospect account. If you would prefer us to phone you, just text or email us and we will call back. Text 07860 047548  or email housing@prospectch.org.uk. 

Respect for others

Tenants, household members and visitors must not behave in an anti-social manner, cause distress to neighbours or make unreasonable or excessive noise.

Changes to the household

You require permission, but can:

  • Take in a lodger.
  • Sublet, assign, exchange your tenancy.

You need to keep us informed as to who is living in your house.  As a general rule, if you are requesting permission to make someone a joint tenant, sublet, assign, or for someone to succeed your tenancy, they need to live with you for at least 12 months and you need to have given us at least 12 months notice that they are part of your household.  Our leaflet Housing Scotland Act 2014 Changes to your Tenancy explains more.

Use of house and common parts

  • You must live in the house and it must be your sole or principal home.
  • You and others who live with you must take care to avoid damage to the house and surrounding areas.
  • You must keep the house and private garden clean and tidy.
  • You must keep the house heated and well ventilated.
  • You must ask permission to keep pets, use this form or write to us.
  • You must not use the house for illegal purposes.

Repairs - your responsibilities

  • You are responsible for any damage caused in the property by you or other members of the household, or visitors.  This includes external windows and doors, unless it was caused by vandalism and you have reported it to Police Scotland.
  • Changing light bulbs / fluorescent tube /starter/bulbs in splashproof lights.
  • Replacing toilet seats.
  • Blocked baths, showers, sinks and toilets.
  • Cracked or chipped sinks or toilets.
  • Supplying and fitting plugs & chains to bath, wash hand basin, kitchen sink.
  • Replacing batteries in smoke detectors or any damage to smoke or CO detectors or vents.
  • Cost of replacing lost or broken keys.
  • Supplying an electrician to find the cause of the electrical supply tripping out, where the cause is a tenant’s faulty appliance or the power card needs topped up.
  • Damage caused by leaks caused by tenant appliances or behaviour.
  • Non-emergency or cancelled call outs.
  • Dealing with pests, ie mice, ants, wasps, bees etc.
  • Keeping your bin chute tidy.
  • Maintaining your garden.
  • You must report all repairs as soon as reasonably possible.
  • You must allow access to carry out repairs or planned work.
  • You must ask permission to carry out certain works, alterations or improvements.
  • Disposal of large items e.g. household furniture & flooring – contact City of Edinburgh Council, to arrange collection of bulky waste items 
  • Reporting problems with the stair lighting – contact us if there is an issue.
  • Our Stair Standard Charter explains what is expected from tenants and Prospect to keep common stairs safe and clean.

Ending your tenancy

  • If you wish to end your tenancy you need to give us 28 days notice in writing or by emailing enquiries@prospectch.org.uk.
  • If you are joint tenants we need both signatures on the letter or emails from both tenants.
  • You must leave the property in a good, clean condition.

Right to succession

If something happens to the tenant the property can be inherited by a spouse, co-habitee, carer or other member of the household.  They can succeed the tenancy if they have lived with the tenant for at least 12 months and the tenant needs to have given us at least 12 months notice that they are part of the household. 

Our leaflet Housing Scotland Act 2014 Changes to your Tenancy explains more.

Right to consultation

You have the right to be consulted and kept informed before we make changes that will affect you, including terms and condutions, policy changes and personal data.

Get in touch

Prospect Community Housing
6 Westburn Ave,
Wester Hailes,
EH14 2TH