Caring for your home

Here are some information, advice and videos which will help you to look after your home.

Repairs Service

Prospect is committed to ensuring that your home is kept in a condition which is habitable, wind and watertight and well maintained. 

We are responsible for maintaining the internal and external areas of your property however you are responsible for certain items within your home.  It is your responsibility to report repairs to us, especially if you know it is affecting another property. 

Each repair is categorised into the following priorities:

Emergency – 6 hours

Urgent – 3 days

Routine – 10 days

You can report a repair either by telephone, in person, text, email or in the Your Account section.

Right to Repair Scheme

Qualifying Repairs

Under the Right to Repair Scheme, you are entitled to have certain small urgent repairs carried out within a maximum time scale - we call these "qualifying repairs". When you report a repair, we can advise you if it is a qualifying repair.

Your Rights

If a contractor does not start the repair before the maximum time limit, you are entitled to instruct another contractor to carry out the repair. We will then pay you £15 compensation and a further £3 per working day until the repair is complete up to a maximum of £100 providing there are no exceptional circumstances.

If our contractor has started a qualifying repair, but doesn't complete it within the maximum time and you are not advised, you will be entitled to £15 compensation. The Right to Repair Scheme is subject to you providing access for the contractor and compensation may be offset against any rent arrears owed.

For further information a leaflet please see link below:

http://www.gov.scot/Publications/2002/09/15485/11214

Fluorescent Light and Starter - How to change

This video will show you how to change a Fluorescent Light and Starter.

Fusebox - How to reset your trip switch

This video will show you how to reset your trip switch.

Sinks, baths and showers - how to unblock them

This video will show you how to deal with a blocked kitchen sink.  This method can also be used for wash hand basins and baths.

Pests - How to deal with them

This video will show how to deal with pests in your home ie. ants, mice, etc.

Leaking Toilet

This video will give advice if you have a leaking toilet.

Controlling electrical appliances in then home

“Videos created by Changeworks and the Energy Saving Trust with funding from the Scottish Government.”

Boiler Instructions

For further instructions on resetting your boiler please click on the following link to the manufacturer User Guide. 

Boiler User Guide

Managing condensation in the home

“Videos created by Changeworks and the Energy Saving Trust with funding from the Scottish Government.”

Tenant Alterations

As a tenant you may want to change, amend or make a few improvements in your property but we ask that you seek our permission first before completing any alteration or improvements.  Requests should be put in writing prior to any work being carried out.

Some examples of what tenants might ask permission for are:

  • Install a shower, satellite dish, laminate flooring
  • Put up a shed or other outside structure
  • Paint, modify or change external door

Gas Safety

If you smell gas, please phone National Grid, immediately on 0800 111 999.

Prospect takes its legal responsibities in relation to gas safety seriously. 

Prospect:

  • Full gas safety check carried out before letting a property.
  • Only use qualified Gas Safe registered contractors.
  • Annual gas servicing and safety checks of all applicances we provide.

Tenant:

  • If your CO alarm is sounding please contact National Grid, on 0800 111 999
  • Apply for permission before installing any gas appliance.
  • Only use qualified Gas Safe registered contractors to install any gas appliance in your home.
  • Always allow access for contractor to carry out servicing and safety checks.

Medical Adaptations

If you need changes made to your current home for medical reasons we may be able to help.  In the first instance you should discuss these with an occupational Therapist who will be able to do an assessment in your property and apply for adaptations, if required on your behalf.

Get in touch

Prospect Community Housing
6 Westburn Ave,
Wester Hailes,
Edinburgh,
EH14 2TH
0131 458 5480