Benefits And Debt Advice
Prospect has an in-house Welfare Rights Officer, who can provide tenants with advice and information on a number of benefit or debt worries. We aim to help as many tenants as possible by offering a free and confidential service.
Welfare Rights Service
The Welfare Rights Officer can make sure you are getting all the benefits that you are entitled to and can also help you appeal if you are unhappy with a benefit or tax credit decision. Our WRO can explain your options if you have debts that you are struggling to manage or bills that you don’t understand. In some cases we can help you apply for grants to help with debts or living expenses.
We can arrange a meeting at our office or if you prefer in your home. Or you can have a phone appointment. Our WRO also runs weekly outreach surgeries every Wednesday morning at Clovenstone Community Centre from 11.00AM- 1.00PM. Appointments must be booked in advance.
Universal Credit
If you receive Universal Credit, you will need to let the DWP know your housing costs have changed when your rent increases. This will make sure you get all the housing costs you are entitled to. We have put the steps you need to follow in the UC & Housing Costs Guide 2025
You can find out more information about Universal Credit in our Universal Credit Guide. Or you can find out more from Prospect staff.
Keep in touch - we're here to help.
You can contact Fiona by email, fiona.mcluckie@prospectch.org.uk or you can phone/ text/ WhatsApp her on 07908 951297.
Moving From ESA to Universal Credit
If you get a letter telling you to transfer to Universal Credit, please do not ignore it as you may miss the deadline. If you recieve a letter, and you would like more advice or help making your claim, please contact our Welfare Rights Officer. We have more information for tenants moving to Universal Credit in our Moving Benefit To Universal Credit flier. We also have guidance in this short video.
Home Energy Scotland
With a network of advice centres throughout Scotland, Home Energy Scotland’s expert advisors offer free, impartial advice to householders. Advice is offered on energy saving, renewable energy, sustainable transport, waste prevention and more.
Universal Credit Guide
A quick guide to how this new benefit might affect you.
Download Universal Credit Guide - pdfBrief Crisis Guide
This leaflet gives contact information for a range of services that can offer support in an emergency.
Download Brief Crisis Guide - pdf