Benefits And Debt Advice

Prospect has an in-house Welfare Rights Officer, who can provide tenants with advice and information on a number of benefit or debt worries.  We aim to help as many tenants as possible by offering a free and confidential service.

Welfare Rights Service

The Welfare Rights Officer can make sure you are getting all the benefits that you are entitled to and can also help you appeal if you are unhappy with a benefit or tax credit decision.  Our WRO can explain your options if you have debts that you are struggling to manage or bills that you don’t understand. In some cases we can help you apply for grants to help with debts or living expenses.

We can arrange a meeting at our office or if you prefer in your home. Or you can have a phone appointment. Our WRO also runs weekly outreach surgeries every Wednesday morning at Clovenstone Community Centre from 11.00AM- 1.00PM. Appointments must be booked in advance.  

Universal Credit 

If you receive Universal Credit, you will need to let the DWP know your housing costs have changed when your rent increases. This will make sure you get all the housing costs you are entitled to. We have put the steps you need to follow in the UC & Housing Costs Guide

You can find out more information about Universal Credit in our Universal Credit Guide. Or you can find out more from Prospect staff. 

Keep in touch - we're here to help.

You can contact Fiona by email, or you can phone/ text/ WhatsApp her on 07908 951297.

Universal Credit Guide

A quick guide to how this new benefit might affect you.

Download Universal Credit Guide - pdf

Brief Crisis Guide

This leaflet gives contact information for a range of services that can offer support in an emergency.

Download Brief Crisis Guide - pdf

Advice Contacts

Fiona McLuckie

Email Us

Please email us with enquiries.