Repairs
Prospect
is not responsible for all repairs in your home – some of them will
be your responsibility.
In order to keep costs and rents as low as possible, repairs are organised according to the following categories:
Emergencies
where there is an immediate
safety risk (e.g. major burst pipes,
total heating failure, house made
insecure following a break-in.
Response and repair time: within 6 hours
Urgent
repairs which seriously affect
the comfort or convenience
of tenants (e.g. no hot water,
damage to entry phone,
minor leaks)
Response and repair time:
within 3 working days
Routine
where there is inconvenience
only (e.g. fallen plaster, sticking
doors, faulty door bells)
Response and repair time: within 10 working
days
During office hours, the Prospect Office (0131 458 5480) deals with all repairs, including emergencies. If an emergency occurs outwith office hours (and you are sure we are the right people to deal with it), you should contact Carillion PME on 08459 30 30 31.
Other 24 hour emergency numbers are:
Eaga on 0800 316 1200 (if your gas heating is not working)
Transco on 0800 111 999 (if there is a gas leak)
Scottish Water on 0845 742 0420 (if there is a water
leak outwith your property)
Power Cut
In the event of an electrical
power cut, you should call 0800 400 600
The attached email form is to allow you to notify us of non-emergency
repairs.
Privacy | Accessibility © Copyright 2004 - Prospect Community Housing. Design by Design Links Edinburgh Scotland