You said it

Our tenants are the ultimate judge of how good our service is and your

feedback is very important to us.

Here are some positive comments from our happy tenants over the summer

2010 months:

"Both joiner and painter have done excellent work. I was impressed with attitude and work of all concerned."

"Very pleased with new kitchen, men worked hard and were very pleasant. We cannot fault the work that has been done."

"As usual a perfect job and actually completed quicker than expected. 10/10 top marks!"

"Fixed shower day after reported. Excellent service."

"Walkers Wynd Tenant wanted to compliment the work on her new kitchen and say how efficient and pleasant the team were, nothing was too much trouble for them—thank you very much."

"Thank you for handling my complaint promptly and satisfactorily" from Clovenstone Drive tenant.

Complaints, we’re listening

When we get something wrong we aim to learn from our mistakes and make improvements to the way we deliver our service to ensure these mistakes don’t re-occur. A lot of issues that arise can be solved at an early stage and our staff always try to rectify issues at this stage. We aim to provide the best service possible for our tenants and through continually reviewing our complaints process we can make improvements which enhance our service delivery.

> Complaints

> What we do right?