Complaints

We take all complaints about Prospect seriously, whether they are informal or formal in nature, and have systems in place to deal effectively with both.

Informal complaints are most often verbal and are matters which an individual wants raised so that appropriate action can be taken.

Formal complaints are about matters requiring detailed investigation. They involve a much more formal process and a right to appeal.

Our Complaints Policy and Procedure (pdf) gives full details of how we handle complaints. Please note that there are separate policies relating to complaints about neighbours and complaints about improper actions on the part of Prospect staff.

> Complaints form

Complaints Policy and Procedures
Right to Complain